What items are returnable?
- Within 30 days of receipt of your shipment (if more than 30 days passed, please contact us and I'm sure we will be able to help)
- In original condition
- Unwashed and Unworn
Are there any charges for return?
- We are offering free UK returns (we will send you a Royal Mail label)
- We are unable to provide free returns for our international customers
- Original shipping charges is non-refundable
How do I return?
- Go to https://starseeds.eco/a/returns
- Enter your order number and email address in the fields above and click Find Your Order
- Follow the screen instructions and select the items you want to return
- You will get a confirmation email with shipping guidelines
- If you are an UK customer we will send you a prepaid shipping label; please print it out and post the items back to us
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.
Still have questions? Email us at firstname.lastname@example.org with your full name, order number and we will get back to you shortly.